Privacy Policy - MLIM International

1. Introduction

At MLIM International, accessible at mliminternational.com, we are committed to safeguarding your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit or interact with our website and associated services. We operate with a privacy-first ethos and adhere strictly to relevant data protection and privacy legislation, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to ensure transparency and individual empowerment.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to the processing of personal data that occurs via mliminternational.com and its associated applications and communications. MLIM International acts as the “Data Controller” for the personal information we collect and process on this website. If you have any questions regarding this policy, our data processing activities, or your rights, you may contact us at [email protected].

3. Categories of Data We Process

We collect and process various categories of personal data in connection with the operation of our website and services, including:

a. Usage Data
Information about your interactions with our website, including your browser type, IP address, Internet service provider, referring/exit pages, date/time stamps, and device session information.

b. Account Data
Personal identification information you provide when you create an account or make a purchase, including your full name, billing and shipping addresses, email address, and phone number.

c. Profile Data
Preferences, interests, language settings, order history, and behavioral information associated with your user profile.

d. Communication Data
Contents and metadata of communications you send to us, such as inquiries, support requests, and responses from our team. We also maintain a record of communications, including email correspondence and web-based messages.

e. Technical Data
Information collected automatically from your device including your operating system, browser configuration, screen resolution, time zone settings, and other system identifiers.

f. Transaction Data
Details required for or resulting from financial transactions, such as partial payment card data (in compliance with applicable security standards), purchase amounts, billing addresses, delivery information, and confirmation records.

g. Preference Data
Information about your privacy and marketing preferences, such as consent to newsletters, preferred communication methods, and product/service interests.

4. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds:

– Contractual Necessity: to fulfill our obligations under a contract with you, such as processing purchases or providing customer service.
– Legitimate Interests: to operate and improve our website, market our services, and detect fraud, provided these interests are not overridden by your rights.
– Consent: where required, we rely on your freely given, specific, informed, and unambiguous consent (e.g., for marketing emails and cookie consent).
– Legal Obligation: to comply with applicable laws, regulatory mandates, or lawful requests by public authorities.

5. Your Data Protection Rights

Subject to applicable laws, you have the following rights over your personal data:

– Right of Access: Obtain a copy of your personal data processed by us.
– Right to Rectification: Request corrections of inaccurate or incomplete information.
– Right to Erasure (“Right to be Forgotten”): Request deletion of personal data in specific circumstances.
– Right to Restriction: Limit processing of your personal data under certain conditions.
– Right to Data Portability: Receive your data in a structured, commonly used format and have it transferred to another controller if technically feasible.
– Right to Object: Object to the processing of your personal data for direct marketing or where processing is based on legitimate interests.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement a robust range of technical and organizational measures designed to secure your personal information against unauthorized access, alteration, disclosure, or destruction. These include, but are not limited to:

– Secure socket layer (SSL) encryption for data transmission
– Access restrictions and authentication controls
– Frequent data backups and integrity verification
– Regular staff privacy training and data handling protocols

7. International Data Transfers

MLIM International is based in jurisdictions that may differ from your own. If your data is transferred outside the European Economic Area (EEA) or outside of California to countries without an adequacy ruling, we rely on the use of Standard Contractual Clauses (SCCs), appropriate data protection agreements, and supplementary measures, in accordance with applicable regional laws.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required under applicable law. Examples include:

– Account and transaction data: Up to 7 years to comply with financial regulations
– Communication and support records: Up to 3 years after last contact
– Marketing preferences: Until consent is withdrawn
– Usage and technical data: Retained in anonymized or aggregated form for analytics purposes

9. Cookie Policy

Our website uses cookies and similar tracking technologies to provide a functional, responsive, and personalized user experience. These cookies fall into the following categories:

– Essential Cookies: Required for basic website operations and security
– Functional Cookies: Store user preferences and enhance usability
– Analytics Cookies: Collect anonymized visitor statistics and site usage trends
– Performance Cookies: Optimize loading speeds and performance metrics

10. Cookie Management and GDPR/CCPA Compliance

Visitors may manage cookies via our cookie consent banner at the time of first visit or by adjusting browser settings at any time. Where required by GDPR or CCPA, we obtain explicit consent for non-essential cookies and provide an opt-out mechanism for data processing related to tracking and analytics. Data collected via cookies may also be shared with third-party providers under contractual obligations and data protection safeguards.

11. Children’s Privacy

MLIM International does not knowingly collect personal data from children under the age of 13. If you are a parent or legal guardian and believe that your child has provided personal data to us without your consent, please contact us at [email protected] so we may delete the relevant information promptly.

12. Changes to This Privacy Policy

We reserve the right to modify or amend this Privacy Policy from time to time in order to reflect changes in legal requirements, business practices, or website functionality. Significant updates will be communicated to users via notice on mliminternational.com or through direct communication where appropriate. We encourage you to review this Privacy Policy regularly.

13. Contact Us

For any inquiries, requests, or concerns relating to this Privacy Policy or your personal data, please reach out to us at:

Email: [email protected]
Website: https://mliminternational.com

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MLIM International remains committed to full compliance with data protection laws including the GDPR and CCPA. Should you have any questions regarding your privacy rights or our data practices, please do not hesitate to contact us.